Professional Property Services, Ltd.

Tenant Frequently Asked Questions

1
After making application, how long does it take to find out if I am approved?
07-25-2016
07-25-2016

Our application process takes approximately 24-48 hours for approval or denial.  Landlord and employment verifications may take longer if they are not supplied with the application.

2
Am I responsible for lawn and yard care?
07-25-2016
07-25-2016

Yes, in all single family and townhomes, the tenant is responsible for basic lawn and yard care.  It is your home and you should take care of it.  Occasionally, in a mult-family building, or a particularly difficult lot, the owner will be responsible for lawn maintenance.  The property listing or your lease will specify who is responsible.

3
Can I paint the interior of the home I rent?
07-25-2016
07-25-2016

No, the tenant may not paint or wallpaper anypart of the property without prior written consent of management.

4
Can I pay my rent in person?
07-25-2016
07-25-2016

Although we prefer that you mail your rent payment to our Post Office Box, you can drop off rent at our office Monday - Friday 9:00 AM - 5:00 PM.  We also have a convenient locked drop box at the top of the driveway which can be used at any time.  The mail has not been totally reliable recently, so some tenants prefer to be certain that we receive their rent payment on time.  Please be sure that your name and rental address are identified on the payment.

5
Do I have to be there for my move-out walk through?
07-25-2016
07-25-2016

We do not schedule move-out walk through appointments unless you request it in writing at least 15 days in advance.  We will perform the move-out walk through within 3 business days of receiving possession (keys) of the property from you. We will contact you with our findings by mail, along with the Security Deposit transmittal, to the forwarding address you provide within 45 days of the end of your tenancy.

6
Do I have to put a holding/good faith deposit down on the home until I find out if I'm approved?
07-25-2016
07-25-2016

Yes, we require an application fee of $25 per adult and a separate check or money order for a holding deposit equal to one month's rent in order to take the property off the market during the processing.  Then, upon approval, it will be deposited and become your first month's rent.  Please refer to the Rental Application - Tenancy Guidelines for detailed information regarding requirements.  

7
How am I expected to leave the home?
07-25-2016
07-25-2016

Upon move out, you are expected to return the home basically in the same condition you received it.  We expect to see that no damage has been done to the property or it contents, except normal wear and tear, that the property is fully cleaned and all trash, debris and personal items removed, and that the yard has been freshly maintained.  For your convenience, we send our Vacating Checklist along with our Move Out Letter in response to your Notice to Vacate.

8
How can I view your available properties?
07-25-2016
07-25-2016

Please call our office at 301-293-3635 for during business hours of 9:00 AM to 5:00 PM for viewing instructions.  You will be asked a few basic qualifying questions before we make an appointment.

9
How do I find out about a home I found online?
07-25-2016
07-25-2016

Our most up-to-date listings are on this website under "Homes for Rent".  We add new listings immediately upon them being Rent Ready, and remove them as soon as we have approved an application.  All pertinent information and photos are there.  Call the office at 301-293-3635 to make an appointment to see the home.

10
I have credit issues. Can I still qualify as a renter?
07-25-2016
07-25-2016

This all depends on the credit issues that you have.  In order to qualify for one of our properties, the following basic guidelines are required for each applicant:

  • The total monthly gross income must be a minimum of three (3) times the rental amount.
  • No prior evictions.
  • No current amount due to any previous landlord.
  • Credit Score of at least 500 and willingness to pay the maximum security deposit allowable by Maryland Law equal to two (2) month's rent.
11
My child is over 18 years old and will be living with us. Does he/she need to apply as well?
07-25-2016
07-25-2016

Each adult, 18 years or older, that will be living in the property must submit a complete application unless they are a full-time student and dependant.

12
Once I view the home, can I hold the home so that it is no longer available for anyone else?
07-25-2016
07-25-2016

The only way to hold any property so that no one else may rent it is to submit a complete application and pay the Good Faith/Holding deposit.   Otherwise, we will continue to advertise and show the property to others.

13
What is your pet policy?
07-25-2016
07-25-2016

Each property owner has a different pet policy.  The pet policy for the specific property is listed in the "Homes for Rent" write-up on this website.  Our general Pet Policy  is:  No more than two (2) pets allowed; $400/each additional Security Deposit; Credit Scores above 600; No dogs allowed in apartments; No wild animals, farm animals, large birds, large snakes or lizards; and No known vicious dogs, ie; Pit Bulls, Staffordshire Terriors, Chows, Presa Canarios, Dobermans, Rottweilers, Wild Dogs, Wolf-Hybrids, or any mixes of these breeds.

Service or companion animals will always be accepted, provided documentation is submitted.  A pet deposit will not be charge for a service or companion animal.  A service animal is not a pet.

14
What guidelines and documentation do I need in order to apply for a home?
07-25-2016
07-25-2016

Applications are available at showings or you can download and print one out of this website.  The "Tenancy Guidelines" attached to it give you more detailed information and answer many more questions.  In order to qualify for one of our properties, the following basic documentation and verification is required for each applicant:

  • The total monthly gross income must be a minimum of three (3) times the monthly rental amount.
  • If acting as a guarantor/cosigner, must be a resident of Maryland and have excellent credit.
  • Must have no prior evictions and not owe any previous landlord.
  • Credit Score of 600 or better.  If not 600, but above 500, there would be a maximum security deposit of two (2) month's rental amount required.
  • Application for each adult must be complete with all applicable information provided and signed.
  • a non-refundable appication fee of $25 per adult must be paid by Certified check or money order.
  • A copy of the two (2) most recent pay stubs.
  • Self employed individuals must submit the immediate past two (2) year's tax returns.
  • If you are transferring from out of state or starting a new job, provide a letter from the employer on company letterhead with the start date, salary, and it must be signed by the employer.
  • For any additional income beyond employment, verification must be provided.
  • A copy of a government issued photo ID and social security card.
  • If applicable, a recent and full body photo of your pet(s).

Applications will not be processed until all required documentation and applicable funds are received.

15
What happens to my application fee if I change my mind and don't want the home I applied for?
07-25-2016
07-25-2016

The application fee is non-refundable.

16
What is the Good Faith/Holding Deposit?
07-25-2016
07-25-2016

The Holding deposit is NOT the Security Deposit.  We will collect the Security Deposit from you at the time of Move In.  It is in consideration of taking the property off the market and holding it for the applicant.  Upon approval, the entire Good Faith/Holding will be applied toward your first month's rent and/or any other amounts due at the time the lease becomes effective.

The applicant agrees to sign the Lease and take possession of the property.  The applicant will be in default if they do not execute Professional Property Services' standard lease agreement or refuse to occupy the proprty on the agreed upon date.

In the event of default, Applicant acknowledges that Professional Property Services will keep the Holding Deposit as liquidated damages, which are compensation for taking the property off the market.  Applicant agrees that the amount of lost rent in holding the property off the market is unknown and that this provision is intended as a good faith estimate of Landlord's damages in the event of Applicant's default. 

17
If I have maintenance issues, can I call a repairman and deduct the cost from my rent?
07-25-2016
07-25-2016

No, do not call a contractor on your own!  You are not authorized to perform or contract for any repairs on the property.  If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither management nor the property owner will reimburse you for those costs.  You must contact management  so that they can arrange for all repairs/maintenance on all systems, appliances and the structure of the property.  Occasionally we may agree to reimburse you, but you must get our agreement in advance.

18
How much Security Deposit do you require?
07-25-2016
07-25-2016

Each home is different when it comes to security deposit.  Usually, the Security Deposit is $100 plus whatever the rent amount is as long as your Credit Score is above 600 and you have no pets.  If your Credit Score is below 600, but above 500, we will charge a Security Deposit equal to two (2) times the rental amount, which is the maximum allowable under Maryland law.  If you have pets, we will charge an additional Security Deposit  of $400 per pet.  We will only know the exact Security Deposit for you after we process the application.

19
I have an emergency maintenance problem. How do I get in touch with someone?
07-25-2016
07-25-2016

Please call our office at 301-293-3635.  If it is after hours, our voicemail system will answer and give you an emergency number to call - 240-818-2573.  Also, please leave a message of the voicemail regarding the problem.  This will make certain you will get the fastest possible response to your problem.

After you have called the office to notify us of the emergency, please also go to this website: www.propropertyservices.com, to fill out the online maintenance request form.  This will provide us details of the issues in writing for your file, as all maintenance requests must be submitted in writing, including emergencies.

20
What forms of payment do you accept for rent?
07-25-2016
07-29-2016

We will gladly accept the following forms of payment for your monthly rent:

  • Personal Checks.
  • e-check online payment from your bank - $2.50 convenience fee.
  • Cashier's Check
  • Money Order
  • Traveler's Check
  • PayNearMe - Pay at any 7-11 

We regret that we cannot accept Cash, Credit or Debit Cards.  Please be sure that your name and rental address are identified on your payment.

21
When is rent due? When is it late?
07-25-2016
07-25-2016
  • Rent is due on or before the first of each month.
  • There is a 5-day grace period.
  • A late fee will be charged at 9:00 AM on the 6th of the month regardless of weekends, holidays, pay periods, or acts of God.
  • On the 10th of the month, any tenant with unpaid rent and charges still due will be filed against in District Court for Failure to Pay Rent.
22
How much notice do I need to give that I am vacating the home?
07-25-2016
07-25-2016

We require a 30-day paid written notice to vacate, which must be received by the 1st day of the month.  A form is provided in your Tenant Handbook, or we accept a letter by email, fax or snail mail.  If the notice is received after the 1st of the month, than the 30 days will begin and end on the following month and rent will be due for that month.

23
How do I handle my move-out?
07-25-2016
07-25-2016

We understand that your last few weeks of residency will be exceptionally busy ones.  However, we do request that you attend to a number of small but important details:

  • Please insure that you have turned in your 30-day written notice to vacate.
  • You have possession of the property until midnight of the last day of your lease.  All keys, remotes, access cards, gate openers, etc. must be returned to management by 9:00 AM the following day.  If you have put the keys in the drop box, please put them in a bag or envelope labeled with the property address.
  • In order to return possession of the unit, ALL keys to the house must be brought to the office and turned in.  The keys represent possession of the property.  Do not leave any keys or garage door remotes at the propety unless you have received an OK from management in advance.  If you do not return ALL keys and remotes, you will be charged at the daily rate for each day they are not returned.
  • You must provide Professional Property Services with a forwarding address.  If you are returning the keys via the drop box, please include your forwarding address at that time.
  • All utilities must remain on until the final day of your lease.  Do not have them disconnected - only taken out of your name.
  • If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on "Auto" to prevent freezing pipes.
  • If vacating in the summer, please set the thermostat(s) no higher than 80 degrees the the A/C on "Auto" to prevent moisture build-up.
  • If you owe any balance, those amounts must be satisfied prior to vacating the unit.
  • We have a cleaning list as a part of our Vacating Checklist to be used as a guide for cleaning your rental house when you vacate.  We would like to point out that you will not be charged for "ordinary wear and tear."  We DO NOT consider DIRT in any form as "ordinary wear and tear."
24
When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?
07-25-2016
07-25-2016

Professional Property Services will send the security deposit refund check within 45 days of your return of possession to the forwarding address you provide.  You can receive the full deposit back so long as the following happens:

  • Lease term has expired or agreement has been terminated in writing by all parties.
  • Lessee has given a written, paid 30-day notice to vacate.
  • No damage has been done to the property or its contents, except normal wear and tear.
  • Property is returned by Lessee fully cleaned and all trash, debris and personal items removed.
  • Property is returned with the yard freshly maintained if required in their agreement.
  • All rent, fees and charges have been paid by Lessee in full.
  • All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, and any remotes have been returned to management.
25
I just received my move-out report and I need to pay money that is owed. What do I do?
07-25-2016
07-25-2016

You may send your payment or bring yur payment into our office for the total amount due.  If you cannot pay the entire amount due at one time, please contact us by phone or email to discuss your options.  If you owe money over and above your Security Deposit, and do not pay or make payment arrangements within 30 days of the Security Deposit Transmittal, we will pursue collection legally.